Home / Terms and Conditions

1. General

1.1 For purposes of these General Terms and Conditions and elsewhere on the website, "Iotrend" means Iotrend (Proprietary) Limited, Reg nr:2017/146664/07 . Iotrend head office is located at 6 Cosmic Road, Linbro Business Park , Linbro Park ,2090, South Africa; email address: customerservice@Iotrend.co.za

2. Application

2.1 These General Terms and Conditions will apply to any and all agreements and legal

relations pursuant to which Iotrend acts as supplier of items.

3. Product specifications; pricing; typographical errors

3.1 Iotrend will not be required to execute an order or compensate a buyer for any loss if Iotrend made an error when presenting the item, formulating its characteristics or stating its price, and

i) it should have been clear to the buyer that such involved a printing error; or 

ii) if the buyer should not, under the circumstances, have reasonably relied on Iotrend delivering quoted item, with stated characteristics, at this price.

4. Prices

4.1 Products sold by Iotrend are billed in Rands and include VAT.

5. Market

5.1 Items are currently delivered to buyers in the Republic of South Africa. Purchase

agreements are concluded with natural persons not acting in the course of a profession

or business- only. Therefore any VAT charged will not at any time be refunded.

6. Costs of Delivering the Items

6.1 All prices of the items posted on the website are exclusive of delivery costs.

6.2 Delivery costs will be stated separately when settling the order and may vary daily

and for each order.

7. Delivery and Delivery Period

7.1 Iotrend shall make an effort to supply the items ordered, provided that Iotrend has

such items in stock, to the delivery address within 3 - 5 working days of the order

confirmation and the required receipt of payment. Prior to delivering an order, the buyer

may be contacted to verify the correctness of the order. This may cause some delay in

delivery. When registering, buyers must state a telephone number on which they can be

reached during the day (such as their number at work or a mobile phone number), so

that the delay, if any, will be as short as possible.

7.2 The delivery periods referred to above are of an indicative nature and are not times

of the essence. Should the order not be delivered within 30 days, the buyer will be

entitled to cancel the order at no charge.

7.3 Iotrend shall arrange delivery by post or dispatch in any other way, at Iotrend's

option. Note that a signature will be required for all residential deliveries.

7.4 Iotrend may dispatch the delivery in parts. Any extra costs for subsequent deliveries

will be borne by Iotrend.

8. Stock Availability

8.1 Stock on offer is limited. Iotrend shall take all reasonable efforts to discontinue the

offer as soon as stock is no longer available. However, should items still be offered after

stocks are sold, Iotrend shall only be liable to refund monies where it is unable to fulfill

orders at advertised prices.

9. Payment

9.1 Payment is accepted via credit card (Visa or Mastercard) and direct transfer. Online

credit card transactions will be acquired for Iotrend via PayGate (Proprietary) Limited

("PayGate"). PAYGate uses the strictest form of encryption, namely Secure Socket  Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to
their website (www.PayGate.com) to view their security certificate and security policy.

Customer details will be stored by Iotrend seperately from card details which are entered by the client on PayGate's secure site. Iotrend scrutinises all transactions very carefully to prevent attempted fraud and a transaction may be refused if Iotrend is not satisfied with its legitimacy.

10. Agreements of Sale

10.1 Placing an item in a shopping basket, or adding it to a wishlist without completing
the purchase cycle, does not constitute an agreement of sale between Iotrend and the
purchaser. Users cannot hold Iotrend liable if such items are not available when the purchase cycle is completed later; and/or constitute an order for such an item; and
Iotrend may remove such an item from the shopping basket if no stock is available. An
agreement of sale between Iotrend and a user only comes into effect if and when a credit card authorisation is received from the issuing bank. Iotrend reserves the right to
refuse to accept and/or execute an order without giving any reasons. Iotrend also
reserves the right to cancel orders in whole or in part as circumstances dictate. Iotrend
shall only be liable to refund monies already paid by the user.

11. Returns / Refunds Policy

11.1 Products may not be returned unless the incorrect product has been supplied or the product is damaged or faulty. In such an instance Iotrend will exchange the product on condition that

(i) the product is returned in its original condition- including packaging, documentation, warranty cards, manuals and accessories and

(ii) the customer returns the product within seven days of receipt and confirms same by sending a written notice to customerservice@Iotrend.co.za (within abovementioned seven day period). 

(iii) All returns must be shipped freight (and insurance) prepaid. The onus is on the
customer to ensure that the goods returned are received by Iotrend within 10 days of
written notice. Under no circumstances will Iotrend accept responsibility for goods
returned that are lost in transit.

On receipt and acceptance of returned product Iotrend will make all reasonable effort to exchange said product, but if replacement is not possible Iotrend will refund the
purchase price, including delivery cost. Such amount will be refunded within 30 days of
cancellation, beginning on the day written notice was given.


12. Applicable Law

12.1 This site is hosted, controlled and operated from the Republic of South Africa and
therefore governed by South African law.

13. Personal Data

13.1 Iotrend shall take all reasonable steps to protect the personal information of Users.

For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

13.2 Iotrend will store the data provided by buyers in a data file. Such data will be used
to execute buyers orders and will be kept as long as necessary to handle any
complaints about the execution of an order. No data will be passed on to third parties if
such should jeopardise the buyers privacy.

14. Changes To Agreement

14.1 Iotrend may, at its sole discretion, change this agreement or any part thereof at any time without notice.

15. Intellectual Property Rights

15.1 All the content, trademarks and data on this web site, including but not limited to,
software, databases, text, graphics, icons, hyperlinks, private information, designs and
agreements, are the property of or licensed to Iotrend and as such are protected from
infringement by local and international legislation and treaties.

16. Domicilium

16.1 Iotrend chooses as its domicilium citandi et executandi for all purposes under this
agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature at 6 Cosmic Road, Linbro Business Park , Linbro
Park ,2090, South Africa